total holding time

简明释义

全部占用时间

英英释义

例句

1.The report showed that the average total holding time 总等待时间 for calls last month was 12 minutes.

报告显示，上个月的平均总等待时间 total holding time 为12分钟。

2.We need to analyze the total holding time 总等待时间 of our customers to improve service efficiency.

我们需要分析客户的总等待时间 total holding time 以提高服务效率。

3.Our goal is to reduce the total holding time 总等待时间 to under 5 minutes.

我们的目标是将总等待时间 total holding time 降低到5分钟以内。

4.The customer service representative informed me that the total holding time 总等待时间 for my call was over 30 minutes.

客服代表告诉我，我的电话的总等待时间 total holding time 超过了30分钟。

5.During peak hours, the total holding time 总等待时间 can significantly increase.

在高峰时段，总等待时间 total holding time 可能会显著增加。

作文

In the world of telecommunications and customer service, the term total holding time is crucial for understanding how long a customer has to wait on the phone before they can speak to a representative. This metric not only reflects the efficiency of a company's customer service but also significantly impacts customer satisfaction. When customers call a service line, they often have questions or issues that need immediate attention. If they are kept on hold for too long, their frustration can grow, leading to a negative perception of the company. Therefore, managing total holding time is essential for businesses that prioritize customer experience.Many companies strive to minimize total holding time as much as possible. They invest in technology such as automated answering systems and chatbots to handle simple queries without human intervention. This approach helps to reduce the number of calls that require a live representative, thereby decreasing the overall total holding time. Additionally, businesses may implement callback options, allowing customers to retain their place in line without having to stay on the phone, which can greatly enhance customer satisfaction.However, it is important to note that while reducing total holding time is beneficial, it should not come at the expense of service quality. Customers are willing to wait if they know they will receive thorough assistance once they reach a representative. Therefore, companies must find a balance between efficiency and effective service delivery. Training staff to handle calls efficiently and effectively is just as important as minimizing wait times.Moreover, analyzing total holding time can provide valuable insights into customer behavior and operational efficiency. By tracking this data over time, companies can identify peak call times and adjust staffing levels accordingly. For instance, if a business notices that calls tend to spike during certain hours, they can schedule more representatives to be available during those times, thus reducing total holding time and improving the overall customer experience.In conclusion, total holding time is a vital aspect of customer service that can greatly influence a company's reputation and customer loyalty. By focusing on reducing this time while ensuring high-quality service, businesses can create a more positive experience for their customers. Ultimately, understanding and managing total holding time is not just about efficiency; it's about valuing the customer's time and enhancing their overall experience with the brand.

在电信和客户服务领域，术语总等待时间对于理解客户在电话上等待与代表交谈的时间至关重要。这个指标不仅反映了公司客户服务的效率，而且对客户满意度产生重大影响。当客户拨打服务电话时，他们通常有需要立即关注的问题或疑问。如果他们被迫等待太久，挫败感可能会加剧，从而导致对公司的负面看法。因此，管理总等待时间对于那些重视客户体验的企业至关重要。许多公司努力尽可能减少总等待时间。他们投资于自动应答系统和聊天机器人等技术，以处理简单查询，而无需人工干预。这种方法有助于减少需要现场代表的电话数量，从而降低整体总等待时间。此外，企业可能会实施回拨选项，允许客户保留他们在队列中的位置，而不必保持在电话上，这可以极大增强客户满意度。然而，需要注意的是，虽然减少总等待时间是有益的，但这不应以牺牲服务质量为代价。如果客户知道一旦联系上代表，他们将得到全面的帮助，他们愿意等待。因此，公司必须在效率和有效服务交付之间找到平衡。培训员工高效、有效地处理电话同样重要，不能仅仅依赖于减少等待时间。此外，分析总等待时间可以为客户行为和运营效率提供有价值的见解。通过跟踪这一数据，企业可以识别高峰通话时间，并相应地调整人员配置。例如，如果一家企业注意到在某些时段通话量激增，他们可以安排更多的代表在这些时间段内待命，从而减少总等待时间并改善整体客户体验。总之，总等待时间是客户服务中的一个重要方面，能够极大地影响公司的声誉和客户忠诚度。通过关注减少这一时间，同时确保高质量的服务，企业可以为客户创造更积极的体验。最终，理解和管理总等待时间不仅仅是关于效率；它还关乎重视客户的时间，提升他们与品牌的整体体验。