overflow call

简明释义

溢呼

英英释义

例句

1.To manage high traffic, the office implemented a protocol for handling overflow calls 超出呼叫 efficiently.

为了管理高流量，办公室实施了一项高效处理overflow calls 超出呼叫的协议。

2.The IT department set up a dedicated team to handle overflow calls 超出呼叫 during software updates.

IT部门设立了一个专门团队，在软件更新期间处理overflow calls 超出呼叫。

3.The new system is designed to automatically redirect an overflow call 超出呼叫 to a secondary line to prevent missed connections.

新系统旨在自动将overflow call 超出呼叫重定向到备用线路，以防止错过连接。

4.When the main line is busy, callers may hear a message indicating that their call will be treated as an overflow call 超出呼叫.

当主线繁忙时，来电者可能会听到一条消息，指示他们的电话将被视为overflow call 超出呼叫。

5.During peak hours, the customer service team often receives an overflow call 超出呼叫 from clients who need immediate assistance.

在高峰时段，客户服务团队经常接到来自需要即时帮助的客户的overflow call 超出呼叫。

作文

In the world of telecommunications, the term overflow call refers to a situation where incoming calls exceed the capacity of the receiving system or team. This often happens in call centers, where a high volume of calls can overwhelm the available agents. When this occurs, the additional calls that cannot be answered immediately are redirected to another line or held in a queue until an agent becomes available. The concept of overflow call is crucial for maintaining customer service standards and ensuring that clients do not experience long wait times, which can lead to frustration and dissatisfaction.Call centers implement various strategies to manage overflow calls. One common approach is to use automated systems that can handle simple inquiries, allowing human agents to focus on more complex issues. For instance, if a customer calls to check their account balance, an automated voice response system can provide this information without needing to connect the call to an agent. This method not only reduces the number of overflow calls but also improves efficiency within the call center.Another strategy is to have a backup team ready to take on overflow calls during peak hours. This team may be composed of part-time employees or staff from other departments who are trained to handle basic customer service tasks. By having this additional resource, call centers can significantly reduce the number of calls that go unanswered or are placed on hold for extended periods.The importance of managing overflow calls effectively cannot be overstated. Research shows that customers are more likely to remain loyal to a company that responds promptly to their inquiries. In contrast, long wait times and unanswered calls can lead to lost business and damage to a company's reputation. Therefore, implementing efficient systems for handling overflow calls is essential for any organization that values customer satisfaction.Moreover, technology plays a significant role in managing overflow calls. Modern call center software includes features such as call routing, queuing, and analytics that help organizations understand call patterns and prepare for busy periods. By analyzing data on call volumes, companies can predict when overflow calls are likely to occur and allocate resources accordingly. This proactive approach enables businesses to stay ahead of potential issues and maintain a high level of service.In conclusion, the concept of overflow call is a vital aspect of customer service in the telecommunications industry. By understanding how to manage these situations effectively, companies can enhance their customer experience, retain clients, and ultimately drive growth. As technology continues to evolve, the strategies used to handle overflow calls will likely become even more sophisticated, allowing businesses to meet the demands of their customers with greater efficiency and effectiveness.

在电信领域，术语overflow call指的是一种情况，即来电量超过接收系统或团队的容量。这种情况通常发生在呼叫中心，当大量来电使可用的代理商不堪重负时。当这种情况发生时，无法立即接听的额外电话会被重定向到另一条线路或在队列中等待，直到有代理商可以接听。overflow call的概念对于维护客户服务标准和确保客户不会经历长时间等待至关重要，因为这可能导致挫折和不满。呼叫中心实施各种策略来管理overflow calls。一种常见的方法是使用自动化系统来处理简单的咨询，从而让人工代理专注于更复杂的问题。例如，如果客户拨打电话查询账户余额，自动语音响应系统可以提供该信息，而无需将电话连接到代理商。这种方法不仅减少了overflow calls的数量，还提高了呼叫中心的效率。另一种策略是在高峰时段准备一支备用团队来处理overflow calls。这支团队可能由兼职员工或其他部门的员工组成，他们经过培训以处理基本的客户服务任务。通过拥有这一额外资源，呼叫中心可以显著减少未接听或长时间等待的电话数量。有效管理overflow calls的重要性不容低估。研究表明，客户更有可能忠于一个能够及时响应其询问的公司。相反，长时间的等待和未接听的电话可能导致业务流失，并损害公司的声誉。因此，实施高效的系统来处理overflow calls对于任何重视客户满意度的组织来说都是至关重要的。此外，技术在管理overflow calls中发挥着重要作用。现代呼叫中心软件包括呼叫路由、排队和分析等功能，帮助组织了解呼叫模式并为繁忙时期做好准备。通过分析呼叫量数据，公司可以预测何时可能发生overflow calls，并相应地分配资源。这种主动的方法使企业能够提前应对潜在问题，并保持高水平的服务。总之，overflow call的概念是电信行业客户服务的重要组成部分。通过了解如何有效管理这些情况，公司可以提升客户体验、留住客户，并最终推动增长。随着技术的不断发展，用于处理overflow calls的策略可能会变得更加复杂，使企业能够更高效、更有效地满足客户的需求。