helpdesk

简明释义

英[helpˈdesk]美[helpˈdesk]

n. 帮助台；超文本文档帮助信息

英英释义

单词用法

同义词

反义词

例句

1.Answer user's call and entry for IT Helpdesk system.

Helpdesk接听用户支持电话并系统录入。

2.If you provide computer support, you can quickly access your customer's computers from anywhere in the world and resolve helpdesk issues remotely!

如果您提供计算机支持，您可以通过远程协助在世界任何地方解决客户的问题。

3.The helpdesk agent updating tickets must manually type in what activities they have done to resolve an issue.

为了解决一个问题，helpdesk代理更新许可必须人工输入他们的行为。

4.The package does not include any helpdesk support.

它并不提供任何的帮助台支持。

5.There's a program in the corporate office's helpdesk that was a "sender" (client).

有一个程序在公司办公室的支持，是一个“发件人”(客户端)。

6.An example of this would be in a helpdesk management scenario.

这样的一个例子是一个helpdesk管理场景。

7.Posing as helpdesk personnel, they said they needed help in fixing a network problem and asked the IRS staff to provide their usernames and change their passwords to ones the callers suggested.

他们自称是服务台的人员，并以修复网络为名，要国税局的职员提供用户名，并根据前者的建议更改密码。

8.Upgrade and cancel deployed Files and Printer server, Virus, mail relay, domain integrate, client computer software environment standardization, IT helpdesk hot line mechanism.

展开了公司内部文件服务器、打印服务器的部署，病毒、邮件、网络合并、客户端标准化、热线服务电话等工作。

9.The helpdesk 帮助台 is available 24/7 to support all employees.

我们的帮助台全天候提供支持，服务所有员工。

10.The helpdesk 帮助台 provides training sessions for new software tools.

我们的帮助台为新软件工具提供培训课程。

11.For password resets, please reach out to the helpdesk 帮助台 directly.

如需重置密码，请直接联系帮助台。

12.If you encounter any issues with your software, please contact the helpdesk 帮助台 for assistance.

如果您在使用软件时遇到任何问题，请联系帮助台以获得帮助。

13.You can submit a ticket to the helpdesk 帮助台 through our website.

您可以通过我们的网站向帮助台提交工单。

作文

In today's fast-paced digital world, the term helpdesk (帮助台) has become increasingly important for both businesses and customers. A helpdesk is a centralized resource that provides support and assistance to users who encounter problems with products or services. This concept is particularly relevant in the context of technology, where software and hardware issues can arise unexpectedly. The role of a helpdesk is to ensure that these issues are resolved efficiently, allowing users to return to their tasks without significant disruption.The primary function of a helpdesk is to serve as a point of contact for users seeking help. When individuals experience difficulties, whether it’s a malfunctioning application or a hardware failure, they can reach out to the helpdesk for assistance. Typically, this support is provided through various channels such as phone calls, emails, or live chat. The helpdesk staff are trained to diagnose problems, offer solutions, and escalate issues that require more specialized attention.One of the key advantages of having a dedicated helpdesk is that it streamlines the process of troubleshooting. Users don’t need to waste time searching for solutions on their own; instead, they can rely on the expertise of the helpdesk team. This not only saves time but also enhances user satisfaction, as customers feel supported and valued when their concerns are addressed promptly.Moreover, a well-functioning helpdesk contributes to the overall efficiency of an organization. By resolving issues quickly, the helpdesk minimizes downtime and keeps employees productive. In many cases, organizations track the performance of their helpdesk through metrics such as response time and resolution rate, which helps them identify areas for improvement.Another important aspect of a helpdesk is its role in knowledge management. Over time, the helpdesk accumulates a wealth of information about common issues and their solutions. This knowledge base can be invaluable for both the helpdesk staff and users. Many companies create self-service portals where users can access FAQs, troubleshooting guides, and instructional videos. This empowers users to solve minor issues independently, reducing the volume of inquiries directed to the helpdesk.In addition to technical support, a helpdesk can also play a vital role in customer service. For businesses that offer products or services, a helpdesk can assist customers with inquiries related to orders, billing, and product information. This holistic approach ensures that customers have a positive experience, fostering loyalty and encouraging repeat business.In conclusion, the concept of a helpdesk (帮助台) is essential in our technology-driven society. It serves as a lifeline for users facing challenges with their devices or services, providing timely support and solutions. Furthermore, a helpdesk enhances organizational efficiency and contributes to customer satisfaction. As technology continues to evolve, the importance of effective helpdesk services will only grow, making it a critical component of successful business operations.

在当今快节奏的数字世界中，术语helpdesk（帮助台）变得越来越重要，既对企业也对客户而言。helpdesk是一个集中资源，为遇到产品或服务问题的用户提供支持和帮助。这个概念在技术背景下尤为相关，因为软件和硬件问题可能会意外出现。helpdesk的作用是确保这些问题得到高效解决，使用户能够在不显著干扰的情况下恢复任务。helpdesk的主要功能是作为用户寻求帮助的联系点。当个人遇到困难，无论是应用程序故障还是硬件故障，他们都可以联系helpdesk寻求帮助。通常，这种支持通过电话、电子邮件或在线聊天等多种渠道提供。helpdesk工作人员经过培训，能够诊断问题、提供解决方案，并升级需要更专业关注的问题。拥有专门的helpdesk的一个关键优势是简化了故障排除的过程。用户不需要浪费时间自己寻找解决方案；相反，他们可以依靠helpdesk团队的专业知识。这不仅节省了时间，还提高了用户满意度，因为客户在其问题得到及时解决时感到被支持和重视。此外，一个运作良好的helpdesk有助于组织的整体效率。通过快速解决问题，helpdesk最小化了停机时间，让员工保持高效。在许多情况下，组织通过响应时间和解决率等指标跟踪其helpdesk的表现，这帮助他们识别改进领域。helpdesk的另一个重要方面是其在知识管理中的作用。随着时间的推移，helpdesk积累了大量关于常见问题及其解决方案的信息。这个知识库对helpdesk工作人员和用户都非常宝贵。许多公司创建自助服务门户，用户可以访问常见问题解答、故障排除指南和教学视频。这使用户能够独立解决小问题，从而减少向helpdesk提出的咨询量。除了技术支持，helpdesk在客户服务中也可以发挥重要作用。对于提供产品或服务的企业，helpdesk可以帮助客户解答与订单、账单和产品信息相关的咨询。这种全面的方法确保客户拥有积极的体验，培养忠诚度并鼓励重复业务。总之，helpdesk（帮助台）的概念在我们以技术为驱动的社会中至关重要。它为面临设备或服务挑战的用户提供生命线，提供及时的支持和解决方案。此外，helpdesk提高了组织效率，并促进了客户满意度。随着技术的不断发展，有效的helpdesk服务的重要性只会增加，使其成为成功商业运营的关键组成部分。