chief purser

简明释义

事务长

英英释义

例句

1.As the chief purser 首席乘务员, she was responsible for managing the cabin crew.

作为首席乘务员，她负责管理机舱乘务员。

2.The chief purser 首席乘务员 handled a passenger complaint with great professionalism.

首席乘务员以极大的专业精神处理了一名乘客的投诉。

3.The chief purser 首席乘务员 announced the flight details over the intercom.

首席乘务员通过广播宣布了航班的详细信息。

4.During the emergency, the chief purser 首席乘务员 took charge of the evacuation procedures.

在紧急情况下，首席乘务员负责疏散程序。

5.The chief purser 首席乘务员 is usually the highest-ranking flight attendant on board.

首席乘务员通常是机上最高级别的乘务员。

作文

The role of a chief purser is vital in the hospitality and transportation industries, particularly in aviation and cruise services. A chief purser is essentially the head of the cabin crew on an aircraft or a ship, responsible for overseeing all passenger services and ensuring that everything runs smoothly during the journey. This position requires a combination of leadership skills, customer service expertise, and a deep understanding of safety regulations. In the aviation sector, the chief purser plays a crucial role in enhancing the passenger experience. They are the primary point of contact for passengers and are responsible for managing the cabin crew. Their duties include coordinating meal services, addressing passenger inquiries, and resolving any issues that may arise during the flight. The chief purser must ensure that all crew members are performing their duties effectively and that passengers are comfortable and satisfied with the services provided. Moreover, the chief purser is tasked with maintaining communication between the flight deck and the cabin crew. They relay important information regarding flight status, turbulence, or any other updates that may affect the passengers. This role requires a calm demeanor and quick problem-solving skills, especially in emergency situations. A successful chief purser must be able to think on their feet and make decisions that prioritize passenger safety and comfort. In addition to their operational responsibilities, the chief purser also plays a significant role in training and mentoring junior crew members. They provide guidance on customer service practices, safety protocols, and company policies. This mentorship is essential for maintaining high standards within the cabin crew and ensuring that all employees are equipped to handle various scenarios that may arise during flights or cruises. On cruise ships, the responsibilities of a chief purser expand further. They not only manage the cabin crew but also oversee various departments such as guest services, housekeeping, and onboard entertainment. The chief purser is often involved in planning and executing special events, ensuring that guests have an unforgettable experience. This requires a keen eye for detail and the ability to coordinate multiple teams to deliver seamless service. In conclusion, the position of a chief purser is integral to the success of any airline or cruise line. Their leadership, customer service skills, and ability to handle complex situations make them indispensable. As the face of the airline or cruise company, they set the tone for the entire journey, ensuring that passengers feel valued and cared for. The role of a chief purser is not just about managing logistics; it is about creating a positive atmosphere where passengers can relax and enjoy their travel experience. The importance of this role cannot be overstated, as it directly impacts customer satisfaction and the overall reputation of the service provider.

首席服务员的角色在酒店和交通行业中至关重要，特别是在航空和邮轮服务中。首席服务员本质上是飞机或船舶上的机组人员负责人，负责监督所有乘客服务并确保旅程中一切顺利进行。这个职位需要领导能力、客户服务专业知识和对安全法规的深刻理解的结合。在航空部门，首席服务员在提升乘客体验方面发挥着关键作用。他们是乘客的主要联系点，负责管理机舱工作人员。他们的职责包括协调餐饮服务、处理乘客咨询以及解决飞行过程中可能出现的任何问题。首席服务员必须确保所有机组成员有效履行职责，并且乘客对提供的服务感到舒适和满意。此外，首席服务员还负责维护飞行甲板与机舱工作人员之间的沟通。他们传达有关航班状态、颠簸或可能影响乘客的其他更新的重要信息。这个角色要求冷静的举止和快速的问题解决能力，尤其是在紧急情况下。成功的首席服务员必须能够随机应变，并做出优先考虑乘客安全和舒适的决策。除了运营责任外，首席服务员还在培训和指导初级机组成员方面发挥了重要作用。他们提供关于客户服务实践、安全协议和公司政策的指导。这种指导对于维持机组人员的高标准至关重要，并确保所有员工能够处理飞行或邮轮期间可能出现的各种情况。在邮轮上，首席服务员的职责进一步扩展。他们不仅管理机舱工作人员，还监督客房服务、客人服务和船上娱乐等多个部门。首席服务员通常参与计划和执行特殊活动，确保客人拥有难忘的体验。这需要敏锐的细节观察力和协调多个团队以提供无缝服务的能力。总之，首席服务员的职位对于任何航空公司或邮轮公司的成功都是不可或缺的。他们的领导力、客户服务技能和处理复杂情况的能力使他们成为不可或缺的存在。作为航空公司或邮轮公司的面孔，他们为整个旅程定下基调，确保乘客感到被重视和关心。首席服务员的角色不仅仅是管理后勤；它是创造一种积极的氛围，让乘客可以放松并享受他们的旅行体验。这个角色的重要性不容小觑，因为它直接影响客户满意度和服务提供者的整体声誉。