call turnover

简明释义

短期拆放周转率

英英释义

例句

1.The customer service team managed to increase their call turnover 电话周转率 by 15% this quarter.

客服团队本季度成功将他们的电话周转率提高了15%。

2.A high call turnover 电话周转率 indicates that the team is handling inquiries efficiently.

高电话周转率表明团队正在高效处理查询。

3.To improve call turnover 电话周转率, we implemented new training programs for our staff.

为了提高电话周转率，我们为员工实施了新的培训项目。

4.The management set a target to boost call turnover 电话周转率 by 20% over the next six months.

管理层设定了目标，在接下来的六个月内将电话周转率提高20%。

5.We need to analyze the factors affecting our call turnover 电话周转率 to identify areas for improvement.

我们需要分析影响我们电话周转率的因素，以识别改进的领域。

作文

In the world of business, especially in customer service and sales, the term call turnover refers to the rate at which calls are handled or processed within a specific period. It is an essential metric that helps organizations assess the efficiency of their communication systems and the productivity of their staff. A high call turnover indicates that a company is effectively managing customer inquiries and concerns, while a low rate may signal issues such as staffing shortages, inefficient processes, or inadequate training.Understanding call turnover is crucial for businesses aiming to enhance their customer service experience. For instance, when a call center experiences a high volume of incoming calls, the ability to manage these calls efficiently becomes paramount. Companies often implement various strategies to improve call turnover, such as increasing staff during peak hours, utilizing advanced call routing technologies, and providing comprehensive training to employees.The importance of monitoring call turnover extends beyond just operational efficiency. It also impacts customer satisfaction significantly. When customers can reach a representative quickly and have their issues resolved promptly, they are more likely to have a positive perception of the brand. Conversely, if customers experience long wait times or are frequently transferred between departments, it can lead to frustration and dissatisfaction. Therefore, maintaining a healthy call turnover is vital for retaining customers and fostering loyalty.Moreover, analyzing call turnover data can provide valuable insights into customer behavior and preferences. By tracking patterns in call volume and the types of inquiries received, businesses can identify trends and make informed decisions regarding product development, marketing strategies, and resource allocation. For example, if a particular product generates a high number of support calls, it may indicate a need for better user education or improvements to the product itself.In addition to improving customer service, a focus on call turnover can lead to cost savings for businesses. Efficient call handling means that fewer resources are wasted on prolonged calls or excessive transfers. By optimizing their operations to achieve a higher call turnover, companies can reduce operational costs while simultaneously enhancing service quality.In conclusion, call turnover is a critical metric in the realm of customer service and sales. It serves as a barometer of a company's efficiency in handling customer interactions and is closely tied to customer satisfaction and loyalty. Organizations that prioritize improving their call turnover not only enhance their operational performance but also position themselves for long-term success in a competitive market. As such, businesses must continuously monitor and analyze their call turnover rates to ensure they meet the evolving needs of their customers and stay ahead of the competition.

在商业世界中，尤其是在客户服务和销售领域，术语call turnover指的是在特定时间内处理或处理电话的速率。这是一个重要的指标，有助于组织评估其沟通系统的效率和员工的生产力。高call turnover表明公司能够有效地管理客户咨询和关切，而低速率可能表明人员短缺、流程效率低下或培训不足等问题。理解call turnover对希望提升客户服务体验的企业至关重要。例如，当呼叫中心面临大量来电时，有效管理这些电话的能力变得尤为重要。公司通常会实施各种策略来改善call turnover，例如在高峰时段增加员工、利用先进的呼叫路由技术以及为员工提供全面的培训。监测call turnover的重要性不仅限于操作效率。它还对客户满意度产生显著影响。当客户能够快速联系到代表并及时解决他们的问题时，他们更有可能对品牌产生积极的看法。相反，如果客户经历了长时间的等待或频繁被转接到不同部门，可能会导致沮丧和不满。因此，保持健康的call turnover对于保留客户和培养忠诚度至关重要。此外，分析call turnover数据可以提供有关客户行为和偏好的宝贵见解。通过跟踪呼叫量和收到的咨询类型的模式，企业可以识别趋势并就产品开发、市场营销策略和资源分配做出明智决策。例如，如果某个产品产生了大量支持电话，这可能表明需要更好的用户教育或对产品本身进行改进。除了改善客户服务之外，关注call turnover还可以为企业带来成本节省。高效的呼叫处理意味着在延长通话或过多转接上浪费的资源更少。通过优化其运营以实现更高的call turnover，公司可以在提高服务质量的同时降低运营成本。总之，call turnover是客户服务和销售领域的重要指标。它作为公司处理客户互动效率的晴雨表，与客户满意度和忠诚度密切相关。优先改善其call turnover的组织不仅提高了其运营绩效，还为在竞争激烈的市场中取得长期成功奠定了基础。因此，企业必须不断监测和分析其call turnover率，以确保满足客户不断变化的需求，并在竞争中保持领先。