cost per call

简明释义

按次数计算的费用

英英释义

例句

1.By reducing the cost per call 每通电话的成本, we can increase our profit margins significantly.

通过降低每通电话的成本，我们可以显著提高利润率。

2.They found that the cost per call 每通电话的成本 was higher during peak hours.

他们发现高峰时段的每通电话的成本更高。

3.The new software helped track the cost per call 每通电话的成本 more accurately than before.

新软件帮助更准确地跟踪每通电话的成本，比以前更好。

4.The marketing team is analyzing the cost per call 每通电话的成本 to evaluate the effectiveness of their advertising campaign.

市场团队正在分析每通电话的成本以评估他们广告活动的有效性。

5.Our customer service department aims to lower the cost per call 每通电话的成本 without sacrificing quality.

我们的客服部门旨在降低每通电话的成本而不牺牲质量。

作文

In today's fast-paced business environment, understanding various metrics is crucial for success. One such metric that has gained significant importance in the telecommunications and customer service sectors is cost per call. This term refers to the total expenses incurred by a company for each incoming or outgoing call made by its representatives or automated systems. These costs typically include labor, technology, and operational overheads associated with handling calls. By analyzing the cost per call, businesses can gain insights into their efficiency and effectiveness in managing customer interactions.To begin with, the cost per call can be broken down into several components. Labor costs are often the most substantial part of this equation. This includes salaries, benefits, and training expenses for employees who handle calls. Additionally, technology costs must be considered, such as the expenses related to phone systems, software, and other communication tools that facilitate call management. Lastly, operational overheads like utilities and office space also contribute to the overall cost per call.Measuring the cost per call is essential for businesses aiming to optimize their operations. By keeping track of this metric, companies can identify trends and make informed decisions about resource allocation. For instance, if a company's cost per call is significantly higher than industry standards, it may indicate inefficiencies that need to be addressed. This could lead to restructuring staffing levels, investing in better technology, or improving training programs to enhance employee performance.Moreover, understanding the cost per call can help businesses evaluate the effectiveness of their marketing strategies. For example, if a particular campaign generates a high volume of calls but results in a low conversion rate, the cost per call may become unsustainable. In such cases, companies need to reassess their marketing efforts and consider alternative approaches that yield a better return on investment.Another important aspect of the cost per call is its impact on customer satisfaction. High costs may lead to longer wait times, reduced service quality, and ultimately, unhappy customers. Therefore, businesses must find a balance between managing costs and providing excellent customer service. Implementing self-service options, such as chatbots or interactive voice response (IVR) systems, can help reduce the cost per call while maintaining customer satisfaction levels.In conclusion, the cost per call is a vital metric that businesses should monitor closely. It encompasses various expenses related to handling calls and can provide valuable insights into operational efficiency, marketing effectiveness, and customer satisfaction. By analyzing and optimizing this metric, companies can improve their overall performance and remain competitive in an ever-evolving market. Understanding the cost per call is not just about reducing expenses; it's about creating a sustainable business model that prioritizes both profitability and customer satisfaction.

在当今快节奏的商业环境中，理解各种指标对成功至关重要。其中一个在电信和客户服务领域日益重要的指标是每通电话成本。这个术语指的是公司为其代表或自动系统所拨打的每个进出电话所产生的总费用。这些成本通常包括与处理电话相关的劳动、技术和运营开销。通过分析每通电话成本，企业可以深入了解其管理客户互动的效率和有效性。首先，每通电话成本可以分解为几个组成部分。劳动成本通常是这一方程中最重要的部分。这包括处理电话的员工的工资、福利和培训费用。此外，还必须考虑技术成本，例如与电话系统、软件和其他通信工具相关的费用，这些工具有助于电话管理。最后，像公用事业和办公空间这样的运营开销也会对整体每通电话成本产生影响。测量每通电话成本对希望优化运营的企业至关重要。通过跟踪这一指标，公司可以识别趋势并就资源分配做出明智的决定。例如，如果一家公司的每通电话成本远高于行业标准，这可能表明需要解决的低效问题。这可能导致重组人员配置、投资更好的技术或改善培训计划以提升员工表现。此外，了解每通电话成本还可以帮助企业评估其营销策略的有效性。例如，如果某个特定活动产生了大量电话，但转化率较低，则每通电话成本可能变得不可持续。在这种情况下，公司需要重新评估其营销工作，并考虑收益更好的替代方法。每通电话成本的另一个重要方面是其对客户满意度的影响。高成本可能导致更长的等待时间、降低的服务质量，最终导致客户不满。因此，企业必须在管理成本和提供优质客户服务之间找到平衡。实施自助服务选项，例如聊天机器人或交互式语音响应（IVR）系统，可以帮助在保持客户满意度水平的同时降低每通电话成本。总之，每通电话成本是企业应密切关注的重要指标。它涵盖了与处理电话相关的各种费用，并可以提供有关运营效率、营销有效性和客户满意度的宝贵见解。通过分析和优化这一指标，公司可以改善整体业绩，并在不断发展的市场中保持竞争力。理解每通电话成本不仅仅是减少开支；这是一种创建可持续商业模式的方式，优先考虑盈利能力和客户满意度。