telephonist

简明释义

英[təˈlefənɪst]美[təˈlefənɪst]

n. 话务员；接线生

复 数 t e l e p h o n i s t s

英英释义

单词用法

同义词

反义词

例句

1.Geri Demeo, for example, a tanned 66-year-old telephonist with golden heels, big ear-rings and spiked blonde hair, says she likes “to get dressed up to come to work”.

例如，杰里•迪米欧，一个棕色肤色的66岁的接线员，穿着带金色鞋跟的高跟鞋，带着大耳环，一头白发；说她喜欢“打扮好然后来上班。”

2.Telephonist: Oh, it's a reserved opera named "The Monkey Creaters Havoc in Heaven".

接线员：哦，那是一场保留剧目，名叫“大闹天宫”。

3.Telephonist: the price varies according to the seats. 300 for the front, 200 for the middle, and 50 for the back.

接线员：票价根据座位的不同而有所不同。前排的300，中间的200，后排的50。

4.Telephonist: Got it. Thanks for calling. Bye.

接线员：知道了。谢谢您打电话预定。再见。

5.Telephonist: The price varies according to the seats. 300 for the front, 200 for the middlle, and 50 for the back. Which kind would you like?

接线员：票价根据座位的不同而有所不同。前排的300，中间的200，后排的50。您要那种？

6.Subscriber can live record three sections of computer telephonist reminder tone.

用户可自行现场录制三段电脑话务员提示语音。

7.The telephonist answered the call promptly and directed it to the appropriate department.

这位电话接线员迅速接听了电话并将其转接到相关部门。

8.As a telephonist, she had to manage multiple calls at once during peak hours.

作为一名电话接线员，她在高峰时段必须同时处理多个电话。

9.The telephonist greeted every caller with a warm and friendly tone.

这位电话接线员用热情友好的语气迎接每一位来电者。

10.He worked as a telephonist for several years before moving into customer service.

他在转入客户服务之前做了几年的电话接线员。

11.The efficiency of the telephonist greatly improved the company's communication flow.

这位电话接线员的高效工作大大改善了公司的沟通流程。

作文

In today's fast-paced world, communication is key to success in both personal and professional realms. One of the pivotal roles in ensuring smooth communication within organizations is that of a telephonist. A telephonist (电话接线员) is responsible for managing incoming and outgoing calls, directing them to the appropriate departments, and often serving as the first point of contact for clients and customers. This position may seem simple at first glance, but it requires a unique set of skills and attributes that are crucial for effective communication.Firstly, a telephonist must possess excellent communication skills. This includes not only the ability to speak clearly and concisely but also the ability to listen actively. In many cases, callers may be frustrated or confused, and it is the telephonist’s job to calm them down and provide the necessary assistance. By using empathetic language and demonstrating patience, a skilled telephonist can ensure that the caller feels heard and valued.Moreover, a telephonist needs to be organized and efficient. With multiple calls coming in simultaneously, it is essential to prioritize tasks and manage time effectively. This often involves taking detailed notes during calls, transferring calls accurately, and following up on inquiries. An organized telephonist can significantly enhance the overall productivity of the organization by ensuring that information flows smoothly and efficiently.In addition to communication and organizational skills, a telephonist must also be familiar with various technologies. Today’s telecommunication systems are often complex, involving multiple lines, voicemail systems, and even video conferencing tools. A proficient telephonist should be comfortable navigating these technologies to assist callers promptly and effectively. This technical knowledge can help prevent misunderstandings and ensure that issues are resolved quickly.Furthermore, a telephonist often plays a vital role in creating a positive first impression of the company. When clients call, they are often looking for assistance or information. The demeanor and professionalism of the telephonist can greatly influence how clients perceive the organization. A friendly and knowledgeable telephonist can foster trust and confidence, encouraging clients to engage further with the company.In conclusion, the role of a telephonist (电话接线员) is far more than just answering phones. It encompasses a range of responsibilities that are essential for effective communication and customer satisfaction. From demonstrating excellent communication skills and organizational abilities to mastering technology and creating positive impressions, a skilled telephonist is an invaluable asset to any organization. As businesses continue to grow and adapt to new communication methods, the importance of the telephonist will remain significant, highlighting the need for well-trained professionals in this field.

在当今快节奏的世界中，沟通是个人和职业领域成功的关键。在确保组织内部顺畅沟通的关键角色之一就是电话接线员。电话接线员（telephonist）负责管理进出电话，将其转接到相关部门，并且通常是客户和顾客的第一个接触点。这个职位乍一看似乎简单，但它需要一套独特的技能和属性，这些都是有效沟通的关键。首先，电话接线员必须具备出色的沟通技巧。这不仅包括清晰简明地说话的能力，还包括积极倾听的能力。在许多情况下，来电者可能感到沮丧或困惑，而电话接线员的工作就是安抚他们并提供必要的帮助。通过使用同理心语言和表现出耐心，熟练的电话接线员可以确保来电者感到被倾听和重视。此外，电话接线员需要有条理和高效。随着多个电话同时打入，优先处理任务和有效管理时间至关重要。这通常涉及在通话过程中详细记录、准确转接电话和跟进查询。有条理的电话接线员可以显著提高组织的整体生产力，确保信息流畅高效。除了沟通和组织技能外，电话接线员还必须熟悉各种技术。如今的电信系统通常很复杂，涉及多条线路、语音邮件系统，甚至视频会议工具。熟练的电话接线员应能够自如地使用这些技术，以便及时有效地协助来电者。这种技术知识可以帮助防止误解，确保问题迅速得到解决。此外，电话接线员通常在塑造公司积极第一印象方面发挥着至关重要的作用。当客户打电话时，他们通常是在寻找帮助或信息。电话接线员的举止和专业性可以极大地影响客户对公司的看法。友好且知识渊博的电话接线员可以培养信任和信心，鼓励客户进一步与公司互动。总之，电话接线员（telephonist）的角色远不止于接听电话。它包含了一系列对有效沟通和客户满意度至关重要的责任。从展现出色的沟通技巧和组织能力，到掌握技术和创造积极印象，熟练的电话接线员是任何组织不可或缺的资产。随着企业不断发展和适应新的沟通方式，电话接线员的重要性将始终存在，强调了这一领域需要经过良好培训的专业人士。